very satisfied with the service. customer service oriented family shop

I want to start this review by saying I am highly recommending Old Town Auto Care shop at Pleasanton for you car repairment needs. I personally had a hard time finding an auto shop in the Bay Area that I could trust without worrying over whether I will get scammed or if I will get overcharged for a service. I'm extremely happy with the quick service and fair pricing that Old Town Auto Care quoted me to get a left wheel bearing replaced. I originally reached out to multiple auto shops via Yelp and to auto shops that my friends/coworkers recommended to me. Old Town Auto Care was the one that had availability, responded quickly, and gave me the fairest quote out of all of them. I decided to give them a chance as I already saw that they had plenty of great reviews and I'm very glad that I did. They took care of my car and got it fixed as if I didn't even have the car issue to begin with. Thank you for the awesome service and if anyone is looking for a reliable, efficient, and honest auto shop, I definitely would say reach to Old Town Auto Care

I had the 75K service done on my Nissan at Old Town Auto Care a couple of months ago. Jason, John and the team did a wonderful job. The Vehicle Dynamic Control indicator light on my Nissan was flashing for no obvious reason. Problem solved after the service without extra charge. Last week, I came back for the 90K service on my Ford. Their work is once again rock solid. My Ford's brake was a bit loose and I had to step on it quite hard from time to time, even after a couple of visits to Ford dealer. Now, it feels just right. John and Jason also let me know about the potential problems and make recommendations. But they never push me to do any service or repair they recommended. Jason, John and the team are fantastic. Will come back for future service/repair for sure.

I had the 75K service done on my Nissan at Old Town Auto Care a couple of months ago. Jason, John and the team did a wonderful job. The Vehicle Dynamic Control indicator light on my Nissan was flashing for no obvious reason. Problem solved after the service without extra charge. Last week, I came back for the 90K service on my Ford. Their work is once again rock solid. My Ford's brake was a bit loose and I had to step on it quite hard from time to time, even after a couple of visits to Ford dealer. Now, it feels just right. John and Jason also let me know about the potential problems and make recommendations. But they never push me to do any service or repair they recommended. Jason, John and the team are fantastic. Will come back for future service/repair for sure.

After some less than positive experiences with dealer service, I've been very happy with Old Town Auto Care.

Got me in on the same day and quickly as I was on my lunch. Very reasonable prices and emailed me a quote within minutes. Thank you for the great customer service.

It was pleasure to get the repair service from them. The price was a lot better than the price from Toyota Dealer and they are very nice and informative. I will definitely go there again.

Great service from John and Jason! I had called in the morning right before they had opened for business but didn't leave a message thinking I'd just call back later that morning and John called me back asking if he had missed a call from my number. Both were super friendly and explained what was going on with my check engine light and got it fixed same day. Will be back to get my car serviced here from now on.

John is awesome! Didn't feel like a first visit at all bringing in my Honda Accord. I felt like visiting a family workshop which very much belongs to our own community in Pleasanton and that its run by people of our community. Now that i know i don't have to mention what i need them to look at as I am satisfied with their comprehensive 22 point inspection including minor things liking topping up the windshield washer water and tyre air. And yes i got a same day appointment.😁😁

ASE certified mechanics, quality parts and a friendly and fair staff, what more could you ask for?